ParentPay Information

The canteen will no longer accept cash starting 25th March, you will still be able to use cash at the vending machines. Please ensure you have signed up to ParentPay.

Pool Academy is working towards no longer accepting cash or cheque for school dinners and trips. You can make payments safely and securely online using a system called ParentPay or if you’d prefer you can use your local PayPoint.

Parent Guides

How to pay for items

How to top up your account and then pay for items

How to view payment history

How to add a child to your account or merge two accounts together

How to update your username or password

How to make a meal or event booking

How to set up email and text alerts

How to make a withdrawal from your account

Frequently Asked Questions

Introduction to ParentPay

ParentPay offers you the freedom to make payments whenever and wherever you like, 24 hours a day, 7 days a week – safe in the knowledge that the technology used is of the highest internet security available. Making a payment is straightforward and ParentPay holds a payment history for you to view at a later date. Once you have activated your account you can make online payments straight away.

We will start using ParentPay for meals on 25th Feburary 2019

WHAT DOES PARENTPAY DO?

  • Enables you to pay for school meals and in the future, other items like trips

  • Offers a highly secure payment site

  • Gives you a history of all the payments you have made

  • Allows to create a single account login across all your children that attend a ParentPay school

  • Shows you all items available for payment relevant to each of your children

  • Emails a receipt of your payment to the email address you register

  • Offers you the ability to set automated email/SMS payment reminders

HOW DOES PARENTPAY HELP YOU?

  • Gives you the freedom to make payments to school whenever and wherever you like

  • Stops you having to write cheques or search for cash to send to school

  • Gives you peace of mind that your payment has been made safely and securely

  • Helps with budgeting; payments are immediate, there is no waiting for cheques to clear

  • Payments for many of the larger trips can be made by instalments up to the due date

  • You never need miss a payment or have insufficient credit with automated email/SMS alerts

  • ParentPay is quick and easy to use

HOW DOES PARENTPAY HELP OUR SCHOOL?

  • Reduces the administrative time spent on banking procedures

  • Keeps accurate records of payments made to every service for every student

  • Payments do not bounce

  • Reduces paper ‘waste’

  • Improves communication between the school and parents concerning payments

  • Offers a more efficient payment collection process, reducing the amount of money held on school premises

HOW DO I GET STARTED?

We will send you an activation letter containing your activation username and password to enable you to setup your ParentPay account. If you have more than one child at a ParentPay school/s you can also add children to a single account providing one login for all children at ParentPay schools.

MORE INFORMATION

More information can be found on the ParentPay website.