ParentPay Frequently Asked Questions

WHAT IS PAYPOINT?

If you aren’t able to pay online, you have the option of being able to pay for school meals, trips and other items in a local store that has a PayPoint facility. To find out where you can use PayPoint, go to www.paypoint.co.uk

WHAT DO I NEED TO DO TO USE PAYPOINT?

Please contact the school to request a barcode, you must keep this barcode safe and use it at your PayPoint facility when making each payment.

DO I USE THE SAME BARCODE FOR SCHOOL MEALS AND OTHER ITEMS?

No, you will have one barcode for school meals and if you have any other commitments such as a school trip then you will be issued with another barcode.


HOW LONG DOES IT TAKE FOR PAYPOINT PAYMENTS TO REGISTER ON MY CHILD’S ACCOUNT?

Payments made by PayPoint are recorded by ParentPay and can be seen by logging into your ParentPay account. Funds added via PayPoint may take up to 24 hours to register on your account (or possibly longer if added at the weekend or on a Bank Holiday).


WHEN I ADD MONEY USING PAYPOINT, CAN THE SHOP TELL ME THE BALANCE ON MY CHILD’S ACCOUNT?

When you add money using PayPoint in a shop, it is not possible for the shop to check your balance. You can check your balance by logging into your ParentPay account.